Jayabaji Privacy Policy & Data Retention Practices

Detailed Policy on Data Collection and Use

What Information Is Collected

Jayabaji collects your name, email address, mobile number, and date of birth when you register an account. A copy of your national ID or passport may be requested for identity verification. For financial transactions, your payment method information is securely collected. Your device information, IP address, and browsing activity may be automatically recorded while you use the platform. If you contact customer service, information from that conversation is also stored. All of this data collection is carried out solely for the purpose of improving services and ensuring security.

Purpose of Data Use

Collected information is primarily used for account management, identity verification, processing financial transactions, and providing customer service. This information is analyzed to ensure platform security and prevent fraudulent activity. Data is used to understand user preferences and improve the platform experience. Your contact information may be used to send relevant offers or important updates, but you can opt out at any time. Information required to meet legal obligations under Bangladesh law is also retained. We never sell your information to third parties.

Data Sharing & Third Parties

Jayabaji does not sell, rent, or exchange your personal information to any third party. Only necessary information may be shared with payment processors, technology partners, and regulatory authorities. These partners are also contractually bound to uphold our privacy standards. We may be required to provide information to relevant authorities in the event of a court order or legal requirement under Bangladeshi law. In such circumstances, we always follow a policy of providing only the minimum necessary information. If our platform contains third-party links, their own privacy policies will apply.

Data Security Measures

To protect your information, jayabaji uses industry-standard encryption technology, including SSL/TLS certificates. Our servers operate in secure data centers and undergo regular security reviews. Only authorized personnel can access your information, and they are bound by strict confidentiality agreements. In the event of a data breach, we will promptly notify affected users and the relevant authorities. We never store passwords directly; all passwords are kept in hashed format. We regularly perform technology upgrades and penetration testing to maintain strong security.

Cookies & Tracking Technologies

The jayabaji website uses cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are indispensable for the platform's core functions and cannot be disabled. Analytical cookies help us understand how users interact with the site, which helps identify areas for improvement. You can control optional cookies by changing your browser settings. However, disabling certain cookies may prevent some platform features from working correctly. We strive to be fully transparent about our use of cookies.

Your Rights & Data Control

You can view and correct the information stored in your account at any time. You have the right to request deletion of your data, though some information may need to be retained for a specified period due to legal obligations. You can notify our support team at any time to opt out of marketing communications. You also have the right to know how your information is being used, and we are committed to responding to such requests. Under the right to data portability, you may request a copy of your data. To exercise these rights, write to us at [email protected].

Data Retention Period

Jayabaji retains your personal information only for as long as necessary. All data is securely stored and used to provide services while your account is active. Even after an account is closed, transaction-related data must be retained for a specified number of years under Bangladesh's financial regulations. No data is retained unnecessarily beyond legal obligations. At the end of the retention period, data is securely deleted or anonymized. If you have any questions about the retention period for your data, please contact our support team.

Minor's Privacy

The jayabaji platform operates exclusively for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is in place during the registration process, and identity documents may be requested in suspicious cases. If it becomes known that a minor's information has entered our system, that account will be immediately closed and the associated data will be deleted. Parents who suspect their child is using this platform may contact us immediately. We are always vigilant and committed to protecting children and teenagers.

Policy Changes & Updates

Jayabaji reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you via email or a platform notification. Continuing to use the platform after changes have been made will be considered acceptance of the new policy. Previous versions of the policy may be available upon request. We recommend that you revisit this page regularly to stay up to date with the latest information. The date of the most recent update will be noted at the bottom of this policy.

Last updated: June 2025